Privacy Notice

How We Protect Your Privacy

Main Line Recovery ("we," "our," or "us") runs mainline-rehab.com, a no-cost resource that helps people find rehabilitation and treatment facilities across Pennsylvania. We build our directory from trusted government databases, including SAMHSA and NIH, so the facility information you see stays accurate and dependable. Keeping your personal information secure sits at the center of how we work. The sections below explain what we collect, how it's used, and the choices available to you.

Information We Collect

Information You Provide Directly

As you use our platform, you may choose to share certain personal details with us:

• Your name, email address, or phone number
• Location information used to find facilities near you
• Details about your treatment needs or preferences
• Health coverage information (shared only at your discretion)
• Messages or questions you send to us

Information Collected Automatically

When you visit, our systems log a few technical details on their own:

• Your IP address and general geographic region
• Browser type and device characteristics
• The pages you view and how long you stay
• The website that referred you to us

How We Use Your Information

We rely on the information we collect for a handful of purposes:

• Matching you with treatment options that fit your situation
• Responding to your questions and service requests
• Improving our platform and the way it works for visitors
• Sending relevant updates (only after you grant permission)
• Keeping the platform secure and guarding against misuse

We do not sell your personal data to anyone. That is a commitment we stand behind.

When We Share Information

With Treatment Facilities

If you reach out to a treatment center through our platform, we pass your details along to that specific facility so they can respond. We only make this transfer when you directly ask us to.

With Service Partners

We work alongside carefully vetted providers that help us operate the website (including hosting infrastructure, analytics platforms, and communication services). Each partner receives only the limited data it needs to carry out its designated role.

Legal Obligations

We may disclose information where mandated by applicable laws, or where doing so is reasonably necessary to safeguard rights, ensure safety, or protect property.

How We Keep Your Data Safe

We put appropriate safeguards in place to protect the information you share:

• Industry-standard SSL/TLS encryption on every data transfer
• Secured storage systems governed by restricted-access controls
• Routine security reviews and ongoing monitoring

Even with these measures, no digital system can promise absolute security. We recommend caution whenever you transmit sensitive details online.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request a copy of the personal data we hold about you
• Have any inaccurate records corrected
• Ask us to delete your personal information
• Opt out of promotional communications
• Receive your data in a portable format

To act on any of these rights, contact us at privacy@mainline-rehab.com.

Cookies and Tracking Technologies

Our platform uses cookies and similar tracking mechanisms to understand how visitors engage with the site and to improve your browsing experience. You can manage or disable cookies through your browser settings, though turning them off may affect how certain features work.

Links to Other Websites

Our directory links out to treatment facilities and additional resources. We are not responsible for the privacy practices of these external sites, and we encourage you to review their individual privacy policies before sharing any personal details.

Privacy and Minors

Our services are intended for adults only. We do not knowingly collect information from anyone under 18 years of age. If we learn that we have gathered data from a minor, we will remove it from our systems without delay.

California Resident Rights

Residents of California have additional protections under the CCPA:

• Know what personal information we collect and the reasons we collect it
• Request deletion of your personal information from our records
• Opt out of data sales (note: we do not engage in selling personal data)
• Receive the same level of service whether or not you exercise these rights

Updates to This Policy

We may revise this policy from time to time. Whenever we do, the revised date shown at the top of this page will reflect the change. By continuing to use our platform after an update takes effect, you accept the revised terms.

Contact Us

Have questions or concerns about this privacy policy? We're available to help: